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Services
Get help in a crisis
If you have a mental health emergency or have thoughts of harming yourself or others, call or text 988. This is the number for the Suicide & Crisis Lifeline. Trained counselors can help you, 24 hours a day, 7 days a week. You can also chat online with a counselor through their Lifeline Chat service.
Need to reach your care manager? Just call Member Services at 1-855-456-9126 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Need language help? Just call 1-855-456-9126 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio, large print and braille
- Materials in other languages if your primary language isn’t English
Your community resources
Caring and helpful resources are just around the corner. These include groups that provide education, training and help for you. Here’s a list that you and your family can use.
Use this search tool to get help finding free or reduced-cost resources, including:
- Food and supplies
- Housing
- Health and wellness services
- Legal services
You can also call 211 to find similar support.
We know you have lots of questions about COVID-19. We’re here to support you with answers. Just check out our COVID-19 info page to learn more.
Do you or someone you love need help with mental or behavioral health issues? Here are some resources you’ll want to check out:
State resources
- NYC WELL
- New York State Office of Mental Health
- NYC Mayor’s Office for People with Disabilities (MOPD)
- Mental Health Association in New York State (MHANYS)
National resources
- Alcoholics Anonymous® website
- Narcotics Anonymous website
- National Council on Problem Gambling (NCPG)
- Call the National Alliance on Mental Illness (NAMI) HelpLine at 1-800-950-6264. You can call Monday through Friday, 10 AM to 6 PM ET. Or email Info@NAMI.org. You can also visit the NAMI website for answers to common questions about mental health.
- Learn more about depression from the National Institute of Mental Health.
- SAMHSA’s National Helpline (for drug and alcohol treatment referral and service info) 1-800-662-HELP (1-800-662-4357) (TTY: 1-800-487-4889)
- Substance Abuse and Mental Health Services Administration (SAMSHA) website
- National Eating Disorders Association
If you’re afraid for your safety, you can take action. People who experience domestic violence and sexual assault can get legal protection. This also includes help with stalking and restraining orders.
If someone is hurting you, reach out for help by calling:
For your safety: If you visit websites for help with domestic violence, be sure to erase your browser history. Check the National Center on Domestic and Sexual Violence website to learn more.
Whether you smoke or use other forms of nicotine, we can help you quit. It’s not easy, but with the right plan and support, you can reach your goal.
Just check out these resources to help you get started:
Looking for senior care can be challenging, and you may not know where to start. Learn about your options, info on costs and how the process works.
- The American Diabetes Association works to prevent and cure diabetes. See how they help improve the lives of people affected by diabetes.
- The American Heart Association offers info about heart disease prevention, including ways to be heart healthy.
- The Arthritis Foundation offers info and tools to help people live a better life with arthritis.
Members with special health care needs have medical conditions that will last at least one year. If you have special health care needs, you can get help.
Just check out these resources to learn more:
United Way focuses on creating community-based and community-led solutions for a good quality of life. Find a United Way near you.
New York can have flash floods, hurricanes, winter storms and other severe weather. Learn how to make a plan for your family and loved ones.
Alcoholics Anonymous is a trademark of Alcoholics Anonymous Worldwide Services, Inc.