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Just call Member Services at 1-855-456-9126 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
Providing you with quality service
Providing you with quality service
Making sure you get the highest quality care when you need it is our goal. We partner with local providers who understand your needs.
Our goals and objectives
Our goals and objectives
The Quality Improvement program includes these goals:
- Promote and build quality into the daily operations and policies of the health plan.
- Continually check and assess your needs, care and services to ensure you’re getting quality care at the right time.
- Find areas for improvement and act on them.
- Encourage patient safety through seasonal communications to you (for example, flu mailers).
- Ensure we meet or exceed the highest quality by following local, state and federal regulatory requirements and accreditation standards.
- Provide support for the things that affect health, like rides, food and housing support.
Our services
Our services
The program provides many services, which include:
- Sending you helpful postcards and newsletters about your health
- Reviewing the quality of our services
- Reminding you and your provider about preventive health care
- Measuring your satisfaction with your provider and health care services
- Scanning phone calls to ensure that we answer your call quickly and that you get the correct info
- Working with your providers to ensure they get all the info they need from us to provide you with quality care
- Offering health programs, including info about chronic illnesses and one-on-one support for social determinants of health (conditions in the places where you live, learn, work and play that affect your health)