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Understand and use
your benefits
You have many health care benefits you can get in the comfort of your home — and your local community. Based on your needs, they include benefits like:
Home health care services
Care management
Social day care
Rides to provider visits
Durable medical equipment (DME)
Dental and vision care
They’re there for you to use. So make sure you know all about them.
Use your Member Portal
Use your Member Portal
When you log in or create an account on your Member Portal, you can do more with your health plan, like:
See your member ID card or ask for a new one
Update your contact details
Find forms and materials
Connect with your care management team
Find providers
Find providers
Learn how to get quality care and services close to home. We have a strong network of specialists to choose from. You can find providers like dentists, audiologists, optometrists and more. Our provider search tool makes it easy for you to find providers in our network.
Connect with a provider
Connect with a provider
Are you due for one of your annual checkups? Remember, you don’t have to wait until there’s a serious issue to make an appointment with a provider. Seeing your doctors regularly can help keep you healthy.
Check these articles for topics about preventive care:
Get involved
Want to play a more active role in your health care? Or help make progress in your community? Consider joining the Member Advisory Committee (MAC). You can make a real difference when you take part.
Don’t lose your benefits
Keep your info up to date
You must renew your New York State Medicaid coverage every year to keep your MLTC benefits. Also, always make sure that any contact info (address, phone number, etc.) we have from you stays current. This allows you to keep your benefits and services.
Learn about emergencies and nonemergencies
You’ll only need emergency care if you think your health is in serious danger. Emergencies may include:
- Severe pain
- Serious injury
- Sudden illness
- Illness that is quickly getting much worse
24-Hour Member Services support line
If it’s not an emergency, but you need medical advice, just call us at 1-855-456-9126 (TTY: 711). We can help you decide if you need to go to the ER or urgent care.
Urgent care
Urgent care is a great option if it’s not an emergency and you can’t see your PCP. Many centers open early and stay open late seven days a week. They may also have shorter wait times than an ER visit.
Check out some of these articles to learn more about getting the right care at the right time:
Is it an emergency?
Call 911 or go to the nearest hospital if you have a life-threatening illness or injury and need help right away. We cover ambulance rides. You can also use any hospital for emergency care, even if it isn’t in our network. Just show your member ID card.
No matter what time of day, you’re not alone. We have resources in place to help you in a crisis. You can call us at 1-855-456-9126 (TTY: 711), 24 hours a day, 7 days a week. You can also contact your care manager for help in an emergency if you need it.
If you’re having a behavioral health crisis, you can call 988. This is the new number for the national Suicide & Crisis Lifeline.
Know your resources
Member handbook
You can get a hard copy of your member handbook in many languages at no charge. We’ll send it to you within five days of your request. Just call 1-855-456-9126 (TTY: 711). Or visit our materials and forms page to download the handbook.
Help in your neighborhood
Need help finding resources in your community? We can help.
Other languages and formats
Need language help? Just call 1-855-456-9126 (TTY: 711). You can get:
- Interpreter services at no cost during any service or complaint process, including American Sign Language and real-time oral interpretation
- Interpreter services for your medical visit (be sure to call 48 hours before your visit)
- Info in another format, like audio, large print and braille
- Materials in other languages if your first language isn’t English