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Questions?
Just call Member Services at 1-855-456-9126 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
What you may need to renew coverage
What you may need to renew coverage
To renew, you’ll need to provide current info about your income and finances. Here’s a list of what to include:
- Proof of all types of income (examples: social security, retirement, disability, workers compensation, etc.)
- The latest month’s bank statements for all your accounts
- Proof of cost for any supplemental medical insurance you have
- Proof of deposit from a pooled income trust company if you have one
These are your “supporting documents.” They help confirm whether you can renew your benefits. We call your completed renewal form with its supporting documents your "renewal packet."
Need help renewing?
Need help renewing?
We know the renewal process can be confusing. You might even hear it called different terms. It can also be called “redetermination,” “recertification,” or “eligibility review.” We’re here to help simplify things and answer your questions. And we can walk you through the process.
How to get started
Once you get your renewal form in the mail, you can follow these steps:
- Call us at 1-855-456-9126 (TTY: 711) and ask for our recertification department. You can get help Monday through Friday, from 9 AM to 5 PM.
- Talk to a Medicaid specialist. They’ll explain how to fill out your form, what to include with it, and answer your questions along the way.
- Decide with your specialist how you want to submit your renewal. They’ll explain your options and how they work. You can choose one of these 3 ways:
- Send it to your Medicaid specialist so they can submit it for you. You can do this via mail, email, or fax, depending on which works best for you. They’ll submit your renewal through our secure online portal. This lets you track your renewal and make sure it doesn’t get lost.
- Submit it to the state by mail
- Submit it to the state in person
If you choose options b or c, just pick the area where you live for more details:
Renew by mail:
Mail your completed renewal packet using the prepaid envelope that came with your renewal form. If you can, keep a copy for your files, too.
Renew in person:
Just bring your completed renewal packet to:
NYC Human Resources Administration
785 Atlantic Ave., 1st Floor
Brooklyn, NY 11238
You can visit this location Monday through Friday, 9 AM to 5 PM. The contact number is 888-692-6116.
You can also search for another location. Be sure to get a stamped notice or stamped copy of your packet when you’re done. Then you’ll have proof you submitted it.
Renew by mail:
Mail your completed renewal packet using the prepaid envelope that came with your renewal form. If you can, keep a copy for your files, too.
If you’ve lost the prepaid envelope, you can mail it to:
Nassau County Department of Social Services
60 Charles Lindbergh Blvd.
Uniondale, NY 11553-3656
Renew in person:
Bring your completed packet and supporting documents to:
Nassau County Department of Social Services
60 Charles Lindbergh Blvd.
Uniondale, NY 11553-3656
Be sure to ask for a stamped copy of your packet when you’re done. Then you’ll have proof you submitted it.
For more info, you can visit the Nassau County Medicaid website.
Renew by mail:
Mail your completed renewal packet using the prepaid envelope that came with your renewal form. If you can, keep a copy for your files, too.
If you’ve lost the prepaid envelope, you can mail it to:
Suffolk County DSS, Western Suffolk MA Undercare
200 Wireless Blvd.
PO Box 18100
Hauppauge, NY 11788
Renew in person:
Just bring your completed packet and supporting documents to a Suffolk County service center. Be sure to ask for a stamped copy of your packet when you’re done. Then you’ll have proof you submitted it.
Why renew on time every
year?
Renewing on time every year allows you to:
- Keep health care coverage for you and your family
- Enjoy peace of mind, knowing you and your family are covered
- Stay as healthy as you can, so you can be there for your family
Not sure of your renewal date? Just call us to find out at 1-855-456-9126 (TTY: 711).
Need renewal a form?
If you lost your renewal form or didn’t get it in the mail, we can help. Just call our recertification team at 1-855-456-9126 (TTY: 711). They’ll help you get what you need. New York City residents can also print out the forms online. Just visit the Access HRA website and create an account to log in and print the form.
Long Island residents can call their county’s Medicaid office to ask for copies of the form:
- Suffolk County Medicaid: 631-854-9700
- Nassau County Medicaid: 516-227-8000
Keep your info up to date
Keep your info up to date
After you renew, make sure that any info we have from you stays current. This allows you to keep the coverage you already have. Your info may include your address, employment status and other details.
Need to update your info?
Just call us at 1-855-456-9126 (TTY: 711). We’re here for you 24 hours a day, 7 days a week.
