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Questions?
Just call Member Services at 1-855-456-9126 (TTY: 711). We’re here for you, 24 hours a day, 7 days a week.
How to set up a ride
Be sure to ask for a ride at least three business days before you need it. To schedule a ride, you or your provider can visit the MAS website. You can also call 1-844-666-6270.
Be sure to have this info ready when you call:
Your first and last name
Your date of birth
Your Medicaid ID number
Your home address, including ZIP code, for the pickup
Your phone number
Name of your provider
Date and time of your health care visit
If you have special travel needs (example: wheelchair access)
Mark your calendar
Remember to mark your calendar for the date and time of your visit. You'll want to be ready 30 minutes before your driver is due to arrive.
Have questions or problems with the ride services?
You can file a complaint. Complete the MAS feedback form or call the MAS Contact Center at 1-866-932-7740